Summary
Overview
Work History
Education
Skills
references
extracurricular activities
Timeline
Generic

SULIETI VAVE

North Shore,Auckland

Summary

Self-motivated professional with +5 years experience in the work force, including customer experience, retail management and administrator in the insurance industry. Possesses the proven ability to direct and enhance store operations within dynamic fast-paced retail environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Solutions.

Suncorp Group Services NZ Limited
11.2023 - Current
  • Exception reporting regarding different policies, figuring out more effective ways to completing reports in a timely manner.
  • Identify problems and took necessary actions needed.
  • Cancellations of policy and policy risks as well as issuing any needed refunds.
  • Modified, updated and processed existing policies.
  • Calculated adjustments, premiums and refunds.

Claim Administrator

Suncorp Group Services NZ Limited
05.2023 - 10.2023
  • Developed and implemented processes and procedures to streamline office operations
  • Responsible for performing administrative duties related to insurance claims
  • Analyzed claims as well as reviewed billing and payments.
  • Organized important legal documents.

Store Manager

Cotton On
10.2022 - 05.2023
  • Managed 10+ employees
  • Reported to the Area Manager regarding all store and staff issues
  • Hired, trained, and developed new associates on POS system and key sale tactics
  • Led by example, delivered effective training, and motivated team members to inspire the consistent achievement of KPIs and sale targets.

Assistant Store Manager

Cotton On
05.2021 - 10.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Supervised and evaluated team members, helping them improve skills and achieve daily objectives
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Instructed staff on appropriately handling difficult and complicated sales.

Senior Part-Timer

Cotton On
07.2017 - 05.2021
  • Used POS systems to process sales, returns, online orders, and gift card activations
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Used time efficiently when not serving customers, including checking sales, spot checks across departments, and completing other necessary tasks
  • Followed merchandising guidelines to present visually appealing displays.

Teacher Aid Volunteer

Onepoto Primary School
04.2017 - 06.2017
  • Supported student learning objectives through personalized and small group assistance
  • Assisted teachers with supervision and cared for a group of 5-8 children
  • Set up visual aids, equipment, and classroom displays to support teachers' lesson delivery every day.

Education

NCEA Level 3 -

Northcote College Auckland
01.2016

Religious Studies -

The Church of Jesus Christ of Latter-Day Saints
01.2016

Skills

  • Communication Skills
  • Effective Team Leader
  • Theft Reduction
  • Customer service
  • Goal-oriented
  • Staff training and development
  • Time management
  • Task prioritization

references

Jessica Cross, Cotton On, jessica.cross@cottonon.com, 027 567 3345

Shakil Bhimani, Suncorp, shakil_bhimani@vero.co.nz, 027 310 3702

extracurricular activities

Seminary Teacher Volunteer, The Church of Jesus Christ of Latter-Day Saints, Auckland, 2017, 2017, Teaching morning classes (Mon-Tues) for youth ages 14-18 from 6:30am-7:30am, Planning lessons that will help the youth understand church doctrine and principles better, Being able to fill in last minute when other teacher has called in sick Primary President Volunteer, The Church of Jesus Christ of Latter-Day Saints, Auckland, 2021, 2022, Oversee +50 children (ages 18 months - 11 years old), their families and +10 teachers/helpers called to help, Used critical thinking to break down problems, evaluate solutions and make decisions. Organizing weekly activities and other necessary functions for children, Adapted scriptural verses and analogies into stories and activities to help children comprehend scriptures, Employed variety of instructional aids, methods and materials to provide for creative teachings, helping children grow spiritually

Timeline

Customer Solutions.

Suncorp Group Services NZ Limited
11.2023 - Current

Claim Administrator

Suncorp Group Services NZ Limited
05.2023 - 10.2023

Store Manager

Cotton On
10.2022 - 05.2023

Assistant Store Manager

Cotton On
05.2021 - 10.2022

Senior Part-Timer

Cotton On
07.2017 - 05.2021

Teacher Aid Volunteer

Onepoto Primary School
04.2017 - 06.2017

NCEA Level 3 -

Northcote College Auckland

Religious Studies -

The Church of Jesus Christ of Latter-Day Saints
SULIETI VAVE