Summary
Overview
Work History
Education
Skills
Achievements
References
Timeline
Generic

Tahreem Zia

Auckland,AUK

Summary

Professional Continuous Improvement Lead with a Black Belt in Lean Six Sigma. Successful in identifying problems to develop targeted solutions and improvement plans using lean & agile and principles. Specialized in value stream mapping to help analyze and improve workflow & processes. Adept at identifying risks and developing solutions. Well-versed in collaborating with employees and leaders. Dedicated to people, process and resource optimization.

Overview

13
13
years of professional experience

Work History

Process Improvement Specialist

Mercury Energy
12.2021 - Current

Acting Product Owner for BPA: May- Current

  • Reviewing & Prioritising Backlog for RPA-ensuring alignment with business goals and stakeholder expectations.
  • Working with Business to identify opportunities for Automation
  • Reviewing all current existing RPA to ensure that Automatons are still relevant, meet expectations or may require update.
  • Recommending opportunities to increase process efficiencies within the squad.


Process Improvement Specialist:

  • Worked across different areas of business including but not limited to Retail, Sales, Generation, Finance, Technology, Frontline, Customer Support areas.
  • Gathered, documented, and mapped processes to assess and identify improvement and growth opportunities.
  • Implemented lean and agile methods to reduce waste by 80% across various divisions.
  • Reviewed and mapped existing processes and recommended ideal and/or future state processes to improve efficiency.
  • Evaluated current processes, developed improvement plans and recommend future state.
  • Developed custom value stream mapping to monitor efficiency and workflow across value streams & business.
  • Worked with upstream and downstream teams to identify bottlenecks, reduce processing time, reduce double handling & re-work, and other relevant waste, through development and monitoring of waste improvement log.
  • Championed Lean strategies, framework and project elements to drive process efficiency, reduce non-value adding activities and address bottlenecks in various processes.
  • Evaluated diverse business areas to identify workflow, communication, and resource utilization issues.
  • Produced detailed and relevant reports/analysis for use in making business decisions.
  • Recommended over 300 opportunities for improvement based on tracking and analysis of data collected through various improvements projects.
  • Identified and analyzed opportunities for process automation through opportunity assessment,
  • Developed Process Definition Documents for Process automation.
  • Improved business processes to meet company goals for cost saving, quality and completion.
  • Developed and delivered Continuous Improvement/Lean training programs during workshops.
  • Maintained process improvement repository to track ongoing process improvements and to support stakeholder interaction and feedback.
  • Awarded Continuous Improvement Champion award in July 2022.
  • Continue to ensure that adaptive ways of working and adaptive leadership principles are reflected through out.

Team Leader- International Business Support

Unitec Institute Of Technology
02.2019 - 11.2021
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Actively managed and maintained compliance with Immigration regulations and International code of practice to ensure no breaches
  • Worked with Ministry of Education(MOE) and Immigration NZ to manage International Students' Border Exemption 2020- 2021 Process.
  • Led several improvement initiatives and Projects including Attendance Tracking, Risk Management, Reviewing and developing SOPs, Refund management, Compliance management.
  • Developed and Implemented strategies to support high learner engagement and, to capture and incorporate learner (customer) voice.
  • Involved in initiation and Planning of Learner Outreach project.
  • Led several ongoing projects within team such as International Orientation, Capturing student voice, Celebrating diversity and cultures.
  • Maintained excellent collaborative relationships with external stakeholders including Immigration. Southern cross Insurance, Host families NZ
  • Working group-Futures Group meeting with ENZ (Education NZ) and INZ
  • Working group- Learner Data Analytics- Te Pukenga
  • Involved in Policy Review/ Development Including but not limited to- Admission, Enrolment & Fee policy (Refunds) and Variation of Enrolment Process, to ensure consistency and alignment with RACI mode
  • Implemented Time and Motion Study to work processes to ensure effective resource allocation and to identify gaps
  • Implemented development of Standard Operating Procedures (SOP) for key business processes to ensure consistency and effectiveness
  • Supported team's growth and development opportunities through encouraging Performance Partnering within and outside Unitec.
  • Hired, Trained and Mentored staff to maximize staff performance

Business Analyst- Visa and Insurance

Unitec Institute of Technology
06.2017 - 01.2019

Improved overall operational effectiveness:

  • Streamlined visa application and compliance process.
  • Attained compliance rate of 97.1% through INZ external audit.
  • Developed visa reporting to allow improved visibility of visa issues and enhanced visa monitoring to minimize risks.
  • Developed reporting to identify non-compliant issues.
  • Established processes contributing towards improved audit outcome with immigration.
  • Increased rate of visa applications accepted for processing through Provider Direct (PDS) by 1.2% per month.
  • Reduced rate of applications rejected through PDS by 0.6%
  • Optimized turn around time for new visa applications.
  • Created model for continuous improvement by establishing ways to clarify and identify issues and facilitating changes to attain high level of customer service, efficiency and effectiveness.
  • Introduced/improvised processes such as maintaining risk registers, visa workshops, weekly operational meetings, fortnightly visa monitoring.
  • Involved in User testing as Subject Matter expert for New Enrolment project.
  • Suggested ways to improve customer and Staff experience.
  • Planned and provided visa training to new staff.
  • Good understanding of INZ Operational manual and Code of Practice.
  • Improved international student, agents, external/internal stakeholders' experience:
  • Provided initial contact to students through face-to face consultations, phone calls and Emails.
  • Optimized partnership value by providing timely and effective information to agents, partner institutions, immigration officers, organizational departments.
  • Improved customer satisfaction by improvising walk in system.
  • Introduced measures to reduce customer wait time and query resolution time.
  • Self managed multiple tasks to improve self and organizational productivity.
  • Provided administrative and supervisory support.
  • Effectively reduced customer complaints and dissatisfaction.

Business Programme Coordinator/Tutor

International College of New Zealand
03.2015 - 05.2017
  • Managed Level 6 programme- National Diploma in Business starting from course evaluation and preparation, student orientation to student graduation.
  • Awarded for excellence in Academic Engagement
  • Student satisfaction rated over 95% as per student feedback and graduate outcome survey.
  • 4098 Certification
  • Trained with external consultants on areas such as External evaluation, Moderation.
  • Planned and delivered interactive lectures to Level 5, 6 and 7 in numerous fields of Business such as Management, Marketing, and Law.
  • Command over pre, post, and external moderation for Level 5 and 6 Unit standards and Level 7 Papers.
  • Partnered with management for planning and development of New Qualification - New Zealand Diploma in Business
  • Managed orientations, Provided student support in academic areas as well as Pastoral support, Provided training, managed students' ongoing performance.
  • Had successful graduate outcome rate of 85%
  • NZQA Approved applications for Type 1 and Type two changes
  • QMS review 2017
  • External Evaluation Review 2017
  • Develop and Conducted Academic support workshops.
  • NZQA assessment approval rate of 85%
  • Attained qualification completion rate of 95%
  • Performed initial client assessment and analysis to begin research process.

Human Resource coordinator

Value Additions Private Limited – Rawalpindi, Pakistan
02.2013 - 01.2014
  • Developed and assisted in implementing orientation programs for new hires
  • Conducted recruitment and interview selection process. Prepared and analyzed HR reports on general HR processes.
  • Maintained personnel related data for company and ensure all employment requirements were met.
  • Coordinated training sessions and seminars for employees and internship candidates.
  • Conducted focus group sessions with internees.
  • Conducted and analyzed exit interviews for internees and employees

Human Resource Coordinator (Internship)

Oil & Gas Development Company Ltd
06.2012 - 02.2013
  • Carried out responsibilities in the following functional areas: Recruitment, HRIS, Employee relations, Training and development, Benefits and compensation. Performed record keeping.
  • Maintained employee files and HR database using HRIS and company database.
  • Exceeded goals through effective task prioritization and great work ethic.

Human Resource Administrator (Internship)

Pakistan Telecommunication Company Limited
03.2011 - 04.2012
  • Provided holistic HR support
  • Worked directly with HR management and contributed towards improving processes.
  • Managed relationships with some of key stakeholders.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

IASSC Certified - Lean Six Sigma- Black Belt

International Association For Six Sigma
Auckland, AUK
2021

MBA - Management

University of Southern Queensland
2016

BBA - Human Resources Management

COMSATS University
2009

Skills

  • Certified Lean Six Sigma Black Belt
  • Trained- Agile, Scrum & Adaptive Leadership
  • RPA- Reviewing PDD, Opportunity Assessment, Prioritizing backlog
  • Business Process Analysis
  • Six Sigma Methodologies
  • Process Improvement Strategies
  • Process Mapping
  • Team Management and Leadership skills
  • Training & Development
  • Operational Procedures
  • Gap Analysis; Root Cause Analysis
  • Stakeholder Communication and Management
  • Policy review/ development
  • Data Analysis and Strategy Management
  • Business Needs Assessment
  • Challenge driven and thrive under pressure

Achievements

  • Lean Six Sigma- Green & Black Belt Certified
  • Ongoin- PMP certification
  • Certificate in Assessor training 4098
  • Research Projects (as part of qualification). Business Project- Event Management Company. Management Project- Study of Organization Culture of Telenor. Macro-Economics Project- Inflation Trends in Pakistan. Economics Project- Climate Change and its effect on Pakistan\'s Economy. Marketing Project- Product development: launched K&N\'s soups. Project Management project- Product Feasibility report on Chocolate Factory.
  • 2016- Research Paper- Investigation of Variable affecting Employee Satisfaction at different levels at International College of New Zealand..
  • 2013- Research paper on "Diversity(in organization): Its need and Impact." Presented the paper in a South Asian International Conference (SAICON).
  • Arranged Seminars and Workshops on-campus. Participated in Young entrepreneur conference. Participated in Case Study Competition, CASE 2013.
  • Shortlisted for Entrepreneur program at NUS Singapore University, 2012.

References


  • References available upon request.

Timeline

Process Improvement Specialist

Mercury Energy
12.2021 - Current

Team Leader- International Business Support

Unitec Institute Of Technology
02.2019 - 11.2021

Business Analyst- Visa and Insurance

Unitec Institute of Technology
06.2017 - 01.2019

Business Programme Coordinator/Tutor

International College of New Zealand
03.2015 - 05.2017

Human Resource coordinator

Value Additions Private Limited – Rawalpindi, Pakistan
02.2013 - 01.2014

Human Resource Coordinator (Internship)

Oil & Gas Development Company Ltd
06.2012 - 02.2013

Human Resource Administrator (Internship)

Pakistan Telecommunication Company Limited
03.2011 - 04.2012

IASSC Certified - Lean Six Sigma- Black Belt

International Association For Six Sigma

MBA - Management

University of Southern Queensland

BBA - Human Resources Management

COMSATS University
Tahreem Zia