Tahreem Zia

Acting Product Owner for BPA: May- Current

• Reviewing & Prioritising Backlog for RPA-ensuring alignment with business goals and stakeholder expectations.
• Working with Business to identify opportunities for Automation
• Reviewing all current existing RPA to ensure that Automatons are still relevant, meet expectations or may require update.
• Recommending opportunities to increase process efficiencies within the squad.

Process Improvement Specialist:

• Worked across different areas of business including but not limited to Retail, Sales, Generation, Finance, Technology, Frontline, Customer Support areas.
• Gathered, documented, and mapped processes to assess and identify improvement and growth opportunities.
• Implemented lean and agile methods to reduce waste by 80% across various divisions.
• Reviewed and mapped existing processes and recommended ideal and/or future state processes to improve efficiency.
• Evaluated current processes, developed improvement plans and recommend future state.
• Developed custom value stream mapping to monitor efficiency and workflow across value streams & business.
• Worked with upstream and downstream teams to identify bottlenecks, reduce processing time, reduce double handling & re-work, and other relevant waste, through development and monitoring of waste improvement log.
• Championed Lean strategies, framework and project elements to drive process efficiency, reduce non-value adding activities and address bottlenecks in various processes.
• Evaluated diverse business areas to identify workflow, communication, and resource utilization issues.
• Produced detailed and relevant reports/analysis for use in making business decisions.
• Recommended over 300 opportunities for improvement based on tracking and analysis of data collected through various improvements projects.
• Identified and analyzed opportunities for process automation through opportunity assessment,
• Developed Process Definition Documents for Process automation.
• Improved business processes to meet company goals for cost saving, quality and completion.
• Developed and delivered Continuous Improvement/Lean training programs during workshops.
• Maintained process improvement repository to track ongoing process improvements and to support stakeholder interaction and feedback.
• Awarded Continuous Improvement Champion award in July 2022.
• Continue to ensure that adaptive ways of working and adaptive leadership principles are reflected through out.

• Worked with team to identify areas of improvement and devised solutions based on findings.
• Actively managed and maintained compliance with Immigration regulations and International code of practice to ensure no breaches
• Worked with Ministry of Education(MOE) and Immigration NZ to manage International Students' Border Exemption 2020- 2021 Process.
• Led several improvement initiatives and Projects including Attendance Tracking, Risk Management, Reviewing and developing SOPs, Refund management, Compliance management.
• Developed and Implemented strategies to support high learner engagement and, to capture and incorporate learner (customer) voice.
• Involved in initiation and Planning of Learner Outreach project.
• Led several ongoing projects within team such as International Orientation, Capturing student voice, Celebrating diversity and cultures.
• Maintained excellent collaborative relationships with external stakeholders including Immigration. Southern cross Insurance, Host families NZ
• Working group-Futures Group meeting with ENZ (Education NZ) and INZ
• Working group- Learner Data Analytics- Te Pukenga
• Involved in Policy Review/ Development Including but not limited to- Admission, Enrolment & Fee policy (Refunds) and Variation of Enrolment Process, to ensure consistency and alignment with RACI mode
• Implemented Time and Motion Study to work processes to ensure effective resource allocation and to identify gaps
• Implemented development of Standard Operating Procedures (SOP) for key business processes to ensure consistency and effectiveness
• Supported team's growth and development opportunities through encouraging Performance Partnering within and outside Unitec.
• Hired, Trained and Mentored staff to maximize staff performance

Improved overall operational effectiveness:

• Streamlined visa application and compliance process.
• Attained compliance rate of 97.1% through INZ external audit.
• Developed visa reporting to allow improved visibility of visa issues and enhanced visa monitoring to minimize risks.
• Developed reporting to identify non-compliant issues.
• Established processes contributing towards improved audit outcome with immigration.
• Increased rate of visa applications accepted for processing through Provider Direct (PDS) by 1.2% per month.
• Reduced rate of applications rejected through PDS by 0.6%
• Optimized turn around time for new visa applications.
• Created model for continuous improvement by establishing ways to clarify and identify issues and facilitating changes to attain high level of customer service, efficiency and effectiveness.
• Introduced/improvised processes such as maintaining risk registers, visa workshops, weekly operational meetings, fortnightly visa monitoring.
• Involved in User testing as Subject Matter expert for New Enrolment project.
• Suggested ways to improve customer and Staff experience.
• Planned and provided visa training to new staff.
• Good understanding of INZ Operational manual and Code of Practice.
• Improved international student, agents, external/internal stakeholders' experience:
• Provided initial contact to students through face-to face consultations, phone calls and Emails.
• Optimized partnership value by providing timely and effective information to agents, partner institutions, immigration officers, organizational departments.
• Improved customer satisfaction by improvising walk in system.
• Introduced measures to reduce customer wait time and query resolution time.
• Self managed multiple tasks to improve self and organizational productivity.
• Provided administrative and supervisory support.
• Effectively reduced customer complaints and dissatisfaction.

• Managed Level 6 programme- National Diploma in Business starting from course evaluation and preparation, student orientation to student graduation.
• Awarded for excellence in Academic Engagement
• Student satisfaction rated over 95% as per student feedback and graduate outcome survey.
• 4098 Certification
• Trained with external consultants on areas such as External evaluation, Moderation.
• Planned and delivered interactive lectures to Level 5, 6 and 7 in numerous fields of Business such as Management, Marketing, and Law.
• Command over pre, post, and external moderation for Level 5 and 6 Unit standards and Level 7 Papers.
• Partnered with management for planning and development of New Qualification - New Zealand Diploma in Business
• Managed orientations, Provided student support in academic areas as well as Pastoral support, Provided training, managed students' ongoing performance.
• Had successful graduate outcome rate of 85%
• NZQA Approved applications for Type 1 and Type two changes
• QMS review 2017
• External Evaluation Review 2017
• Develop and Conducted Academic support workshops.
• NZQA assessment approval rate of 85%
• Attained qualification completion rate of 95%
• Performed initial client assessment and analysis to begin research process.

• Developed and assisted in implementing orientation programs for new hires
• Conducted recruitment and interview selection process. Prepared and analyzed HR reports on general HR processes.
• Maintained personnel related data for company and ensure all employment requirements were met.
• Coordinated training sessions and seminars for employees and internship candidates.
• Conducted focus group sessions with internees.
• Conducted and analyzed exit interviews for internees and employees

• Carried out responsibilities in the following functional areas: Recruitment, HRIS, Employee relations, Training and development, Benefits and compensation. Performed record keeping.
• Maintained employee files and HR database using HRIS and company database.
• Exceeded goals through effective task prioritization and great work ethic.

• Provided holistic HR support
• Worked directly with HR management and contributed towards improving processes.
• Managed relationships with some of key stakeholders.
• Maintained energy and enthusiasm in fast-paced environment.