Zeenat Farzana Bi
Auckland,New Zealand
Summary
Experienced manager with a strong track record of leadership, strategic planning, and problem-solving. Dedicated to supporting senior managers in achieving ambitious targets by motivating staff and coordinating resources efficiently. Demonstrates proficiency in office management within administrative roles, with a deep understanding of industry practices and procedures. Possesses exceptional management abilities in financial, personnel, and clerical areas, ensuring smooth operations and optimal productivity. Backed by a strong customer service background, delivering exceptional service and fostering positive client relationships.
Overview
14
14
years of professional experience
Work History
Assistant Village Manager
Metlifecare Retirement Villages
Auckland, New Zealand
09.2022 - Current
- Scheduling Duty Managers and being their direct report
- Sales letters
- Overseeing the Refurbishment process of apartments as village representative
- New Resident Transition process
- Resident Exit process and Sales Letters
- Resident Enquiries
- Health& Safety Representative
- Supporting cafe team
- Assisting Village Manager
- Weekend Management Cover
- Wellness Coordinator
- RVA Audits.
Village Administration Manager
Rawhiti Estate Limited Partnership
Auckland, New Zealand
12.2021 - 10.2022
- Customer Service
- Technical support
- Office Administration
- Maintenance
- Sales Support
- Health& Safety Chairperson
Reception/Admin Help
Rawhiti Estate- Be Group
Auckland, New Zealand
11.2020 - 01.2022
Care Support
Rawhiti Estate- Be Group
Auckland, New Zealand
- 10.2020
- - Assisting clients with activities of daily living
- Preparing and handling food
- Medication Competent
- Conducting activities
- Orientating and training new care staff with 1:1 interaction and as a buddy.
Caregiver Coach
Summerset Group at Heritage Park
Auckland, New Zealand
01.2017 - 10.2018
Psychiatric Registered Nurse
St Giles Psychiatric Hospital, Fiji
05.2015
Intern Registered Nurse
Colonial War Memorial Hospital Suva
- 04.2015
Quality Assurance Agent
Latent Work Force
09.2010 - 02.2011
Education
Certificate In Business Administration -
Open Polytechnic of New Zealand
Lower Hutt, NZ07.2023
Diploma In Nursing - Nursing Science
Fiji National University
Suva Fiji01.2013
Skills
- Direct Patient Care
- Clinical Documentation
- Staff Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Policy Implementation
- Performance Evaluations
- Business Administration
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Adaptability and Flexibility
- Effective Communication
Accomplishments
A diverse career profile. I have worked in multiple roles which has polished my interpersonal skills and has abled me to adapt to any situation as it presents itself. Working with a team of people has equipped me with the key team player values and the right mindset about understanding and adapting to different personalities.
Educationalbackground
- NZQA equivalent level 5 certificate in healthcare
- Certificate in Business Administration
- First aid CPR and AED certified
- Cambridge Advance English Language Test University of the South Pacific Fiji 2016
- Diploma In Nursing Fiji National University- 2013
- Foundation Science Fiji National University- 2010
- Fiji School leaving Certificate Suva Muslim College- 2009
References
Available on request
Timeline
Assistant Village Manager
Metlifecare Retirement Villages
09.2022 - Current
Village Administration Manager
Rawhiti Estate Limited Partnership
12.2021 - 10.2022
Reception/Admin Help
Rawhiti Estate- Be Group
11.2020 - 01.2022
Caregiver Coach
Summerset Group at Heritage Park
01.2017 - 10.2018
Psychiatric Registered Nurse
St Giles Psychiatric Hospital, Fiji
05.2015
Quality Assurance Agent
Latent Work Force
09.2010 - 02.2011
Care Support
Rawhiti Estate- Be Group
- 10.2020
Intern Registered Nurse
Colonial War Memorial Hospital Suva
- 04.2015
Certificate In Business Administration -
Open Polytechnic of New Zealand
Diploma In Nursing - Nursing Science
Fiji National University