Akasha Sergeant
Wellington,WGN
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing a positive service experience. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Copthorne Hotel
Masterton
2022.10 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Assist vendors with setup and breakdown of equipment.
- Manage crowd control when necessary to keep attendees safe at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Handle emergency situations calmly and efficiently while notifying appropriate personnel immediately.
Barista
Ten O"clock Cookie
Masterton
2021.10 - 2022.11
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Used POS system to accurately enter orders and process payments.
- Troubleshot any issues that arose during the cake decorating process.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
Education
Bachelor of Communications - Political Communication
Victoria University of Wellington
05.2027
Law (Pre-Law)
Harvard
Online Course2023-05
High School Diploma -
Waiarapa College
11.2022
Skills
Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Fast Thinking
- Cross-cultural communication
- Adaptive Communication
- Organizational ability
- Alcohol awareness
- Handling Difficult Customers
- Coffee expertise
- Espresso machine operation
- Inventory Management
- Staff Management
- Complex Problem-Solving
- Policy Enforcement
Certification
- LCQ License Holder
Languages
Korean
Professional
Romanian
Professional
Italian
Limited
Russian
Elementary
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Bartender
Copthorne Hotel
2022.10 - Current
Barista
Ten O"clock Cookie
2021.10 - 2022.11
Bachelor of Communications - Political Communication
Victoria University of Wellington
Law (Pre-Law)
Harvard
High School Diploma -
Waiarapa College
- LCQ License Holder
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