Amit Rathod

• Being a Trusted Advisor for global organizations covering from strategy to execution related to Infrastructure, Organization, Cloud Adoption, People, Process and Technology.
• Use Outcome Focused Approach , create customer roadmaps by aligning business priorities with key IT Initiatives.
• Typical Deliverables would include, Quarterly Business Reviews with the Exec Suite, Bi-Annual Architecture Reviews, Best Practice Augmentation, Technical Guidance, Product Roadmap Sessions, Project/Thought Leadership for PS activities, Tech Upskill planning, Critical Escalations Management

Some of the Major customers I have worked with from Most Recent to Later

• ASB Bank NZ : Revamp the current Cloud Service offering with an improved Architecture Design, better workflow design while following security requirements and specifications. Improve Employee Experience with remote working solutions.
• Vodafone NZ: Plan and re-design the overall workflow for the complete VDI environment(3000 VDs) to be migrated from one domain to the other due to the divestiture, accelerate day-2 Operations using automation and self-healing operations.
• University of Auckland NZ: Planning multi-tenancy for the Cloud Infrastructure, iterative peer-review of the architecture design, connect on-premise Virtual Desktop Infrastructure to Horizon on Azure.
• 2 Degrees NZ: Virtual Infrastructure Architecture Reviews, improving observability across Infrastructure and OSS Teams

OVERSEAS PROJECTS:

• Siemens HealthCare India: Plan, Design and deploy Day-0, Day-1, Day-2 of an on-premises IaaS using the vRealize Suite catering to the R&D teams.
• Edgeverve India: First IaaS customer in India to serve 5000 users, started grounds-up from requirements gathering to implementation to ensuring Day-2 Ops are handled smoothly.
• NxtGen India: Premier Cloud Solutions Provider in India, worked through optimizing their Infrastructure Platform, planning and rollout of new services and reducing overall costs delivering Cloud Solutions to pan India customers.

• Bridging Knowledge Gaps between the VMware Field and the Global Support Services Organization by acting as a Subject Matter Expert as and when required.
• Gap Analysis on Knowledge Base Articles at kb.vmware.com
• Updating Best Practices along with Revision Management of Product Generations by being in constant touch with the Product Management, Continuous Product Development and the R&D Teams.

• Technical Escalation Point of Contact for team members.
• Go-to person for Performance & Storage related Support Cases.
• Doing Root-Cause Analyses for customer's critical Support Requests.
• Help with multiple PoC's run by VMware Pre-sales.
• Contribute to customer Design.

• Providing Technical Support to Global HP Customers running VMware Products.
• Identify Optimization Opportunities for selected customers.
• Creating How-To's on VMware Infrastructure 3.