Binny Singh
Auckland,AUK
Summary
Hands-on supervisor known for a strategic and focused approach with extensive endorsements in leadership, customer service, sales operations and execution, merchandising, recruiting and on the job coaching. Dedicated to both continuous process and employee improvement by promoting and maintaining a motivated, productive, and goal oriented environment for the entire professional team on board. Extremely results-oriented and proactive in addressing and resolving problems.
Overview
6
6
years of professional experience
Work History
Retail Merchandising Supervisor
Costco NZ
10.2022 - Current
- Responsible for support of Area Manager in area of sales execution.
- Recruit, interview and hire new talent.
- Ensure newly hired Sales Service Reps (merchandisers), Sales Associates, Interns and Sales Representatives complete orientation and all appropriate training programs.
- Responsible for on the job coaching as well as providing continuous learning and development for all team members.
- Manage all merchandising resources in a cost efficient manner.
- Coordinate scheduling of Full Time and Part Time Sales Service Reps for all customer reset activities
- Responsible for performance appraisals for all direct reports.
- Sign off on time sheets, track vacation, sick and holiday pay.
- Ensure all merchandising activities are properly executed at store level to support sales goal attainment.
- Communicate Sales team/area priorities and help team members prioritize time.
- Effectively coordinate resources to ensure proper coverage at all customer locations occurs. This includes day-to-day store routing as well as scheduling teams for all key merchandising initiatives.
- Ensures that the team receives all appropriate Point of Sale materials for placement at retail.
- Assists Sales Representatives in merchandising work at retail.
- On-going relationships with all levels of Field Sales, Customer Service and partnering with area sales operations team.
Duty Manager
Countdown Supermarket
08.2021 - 09.2022
- Ensure the sale and supply of alcohol to customers in a safe and responsible manner.
- Defined clear targets and objectives and communicated to other team members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Monitored workflow to improve employee time management and increase productivity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Effectively increased profitability through enhanced retail execution. Developed and maintained a complete knowledge of all products, sales systems, and procedures.
- Established and maintained positive customer relations and customer service.
- Monitored sales.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Longlife Supervisor
Countdown Supermarket
11.2020 - 07.2021
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and implemented customer service policies to enhance satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Collected, arranged, and input information into database system.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Perishable Manager
Countdown Supermarket
09.2018 - 10.2020
- Increased sales through the development of innovative product displays, cross-merchandising techniques, and seasonal promotions.
- Optimized space allocation within the department through strategic layout design, taking into account product visibility and ease of access for customers.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Streamlined ordering processes to minimize stockouts while reducing overstock situations that contribute to shrinkage.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Ensured compliance with food safety standards by regularly inspecting storage areas, equipment maintenance, and employee practices.
- Developed and maintained schedule for staging and delivering orders.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes to make informed decisions for the perishable department''s continuous improvement.
- Developed strong vendor relationships to negotiate pricing deals, secure promotional support, and ensure timely deliveries.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Improved gross margins by closely monitoring price points on key items in comparison to competitor offerings while balancing quality considerations.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
- Reviewed established business practices and improved processes to reduce expenses.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Implemented a robust training program that increased employee knowledge of perishable products, handling procedures, and safety regulations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with store leadership to develop marketing initiatives that drove foot traffic into the perishable department sections.
- Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
- Enhanced perishable department performance by implementing effective inventory management and merchandising strategies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
- Created and enforced detailed organization processes to increase quality and service standards.
- Oversaw accurate and timely receipt of perishable products.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Post Graduate Diploma - Business Management
ICL College of Education
Auckland, New Zealand12.2020
Graduate Diploma - Applied Management
Otago Polytechnic
Auckland, NZ12.2016
Bachelor of Business Admin. - Business Administration And Management
Univertsity of Jammu
Kashmir, India12.2013
Skills
- Strong leadership skills
- Superior organizational skills
- Passionate about increasing sales and meeting objectives
- Excellent relational and communication skills
- Driven and Self-motivated
- Detail-oriented
- Dedicated team player
- Networking enthusiast
- Adept multi-tasker
Accomplishments
Employee of the Quarter
* Recognised for outstanding leadership resulting in the highest sales increase by 25% at Countdown Supermarket for Q1 & Q2 of 2020.
Best Display Award
* Awarded 'Best "MERCH" Display' at Countdown Supermarket for the creative and effective Easter Sale product presentation.
Reduced Employee Turnover
* Implemented a staff engagement program decreasing turnover rates by 30%.
Top Performer in Employee Relations
* Consistently ranked as a top performer in employee relations satisfaction survey with a 98% positive rating over 2 years at Countdown Supermarket.
Timeline
Retail Merchandising Supervisor
Costco NZ
10.2022 - Current
Duty Manager
Countdown Supermarket
08.2021 - 09.2022
Longlife Supervisor
Countdown Supermarket
11.2020 - 07.2021
Perishable Manager
Countdown Supermarket
09.2018 - 10.2020
Post Graduate Diploma - Business Management
ICL College of Education
Graduate Diploma - Applied Management
Otago Polytechnic
Bachelor of Business Admin. - Business Administration And Management
Univertsity of Jammu
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