Brooke Davidson
Tauranga,BOP
Summary
Polished, professional with a strong track record in solutions-oriented support and claims management. Known for exceptional interpersonal skills and expertise in crisis intervention. Excellent at building strong relationships and collaborating seamlessly with interdisciplinary teams to craft customized treatment plans. A proven ability to manage complex cases, I thrive on delivering positive outcomes through innovative problem-solving and strategic thinking. Skilled in Microsoft Office applications and dedicated to driving success in every challenge.
Overview
9
9
years of professional experience
Work History
Recovery Coordinator
Accident Compensation Corporation, ACC
10.2024 - Current
- Identified potential barriers to successful recovery and proactively addressed them through targeted interventions.
- Conducted thorough assessments of patients'' needs upon admission, guiding subsequent care decisions accordingly.
- Collaborated with interdisciplinary teams to create individualized treatment plans tailored to patients'' needs.
- Participated in regular case review meetings with colleagues to ensure continuity of care and consistent application of best practices.
- Managed caseloads effectively, ensuring timely follow-ups and regular progress updates for each patient.
- Participated in client meetings including face-to-face, to issue decisions, discuss treatment and provide on-going support.
Recovery Partner
Accident Compensation Corporation, ACC
09.2020 - 10.2024
- Managing an ACC sensitive claims portfolio of 120 clients with complex needs.
- Provided immediate and effective crisis intervention to support both the client and lead provider/s.
- Conducting investigations into claim cover and financial entitlements. Issuing decisions in accordance with legislation.
- Attending reviews with resolution specialists and clients, and successfully proposed alternate solutions or support, leading to withdrawal of reviews.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Case Manager/Programme Facilitator
Department of Corrections
08.2016 - 06.2019
- Managing a remand muster of 90 plus prisoners via face to face contact daily and ensuring standards of practice are being meet along with prisoner needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Conducted prisoner parole board reports.
- Delivered departmental therapy programmes, ensuring participants developed a thorough understanding of the subject matter.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Education
NCEA Level 1 -
Mt Maunganui College
Mount Maunganui, NZMental Health 101 Training -
Ministry Of Social Development
Wellington, NZ01-2016
Skills
- Claims management experience
- Case management experience
- Training facilitation
- Teamwork and collaboration
- Relationship Building
- Results-oriented
- Creative problem solving
- Knowledge of Microsoft Office, word, Excel and outlook
- Written Communication
- Computer proficient
- Credit and collections experience
Timeline
Recovery Coordinator
Accident Compensation Corporation, ACC
10.2024 - Current
Recovery Partner
Accident Compensation Corporation, ACC
09.2020 - 10.2024
Case Manager/Programme Facilitator
Department of Corrections
08.2016 - 06.2019
NCEA Level 1 -
Mt Maunganui College
Mental Health 101 Training -
Ministry Of Social Development
Similar Profiles
Maave UitimeMaave Uitime
Product Owner Provider Hub (Salesforce) at Accident Compensation Corporation, ACCProduct Owner Provider Hub (Salesforce) at Accident Compensation Corporation, ACC
CHRISTINA WITANACHRISTINA WITANA
Recovery Assistant - Level 2 at Accident Compensation Corporation, ACCRecovery Assistant - Level 2 at Accident Compensation Corporation, ACC
Josephine MarearaiJosephine Marearai
Recovery Assistant/Recovery Coordinator at Accident Compensation Corporation, ACCRecovery Assistant/Recovery Coordinator at Accident Compensation Corporation, ACC