GEET PANTH
CBD, Auckland, NZ
Summary
Experienced insurance professional, observant, detail-oriented & knowledgeable with good interpersonal & documentation skills. Offers excellent technical abilities with software & applications. Efficiently handled high case volumes with accuracy & care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claim Administrator
Vero (Suncorp)
Auckland CBD, Auckland
03.2023 - 10.2023
- Processed overdue 250 to 300 invoices per day & cleaned backlog.
- Maintained accurate records of all invoices, payments and other transactions.
- Created scope of work and assigned jobs to vendors by following Standard Operating Procedures.
- Processed payments, Cash settlements & recorded information into database.
- Verified financial statement, Invoice dates, total due, remaining & excess amount, Account & GST number, Policy code, Addresses etc.
- Created purchase orders, opened & closed claims of Insured where required.
- Followed-up with vendors regarding missing documentation or incomplete information.
- Responded promptly to customer queries regarding invoicing issues.
- Analyzed customer accounts to ensure timely payment of invoices.
- Coordinated with other departments to resolve complex issues related to payments & claims processing.
Claim Examiner
METLIFE
12.2016 - 08.2019
- Worked as a Claim examiner which involves processing Disability Claims under Metlife's policy guidelines
- Responsible to actively follow up on open claims within specified timeframe
- Identifying coverages & initiate an investigations to obtain medical & vocational evidence required for approval of claim
- Reviewing the medical history, physician’s statement, invoices & claim forms
- Handled client escalations, maintaining the repository of escalations and providing feedback to the team
- Responsible for Client communications via email, chat, web-conferencing, Tele presence and weekly touch base calls
- Consistently achieved company's KPI's & SLA's & excelled Performance Metrics
Senior Associate
Concentrix
11.2014 - 08.2016
- Project / Client :- Amazon UK
- Providing customer service and understanding the needs of the client
- Supporting & communicating with customers, stakeholders
- Attaining daily, weekly and monthly targets specified by the process
- Forwarding request as per escalation policy to higher level of support
- Ensured all customer communications are professional, accurate & timely
Education
Bachelor of Arts -
Delhi University
Higher Secondary -
C.B.S.E
Senior Secondary -
C.B.S.E
Skills
- Languages Proficiency: English, Hindi
- Verbal and Written Communication
- File and Record Management
- Claim Form Analysis
- Regulatory Compliance
- Liability Determination
- Claims Evaluation
- Critical Thinking
- Complex Problem Solving
- Decision Making
- MS Office
- Sourcing and Compiling Information
- Risk Assessment Software
- Claims Processing
- Team Collaboration
Certification
- Computer Certification from National Institute of Information Technology (NIIT)
- SQL, Database certification from DUCAT
Trainings
- Fish philosophy (MetLife NA)
- Customer Centricity (MetLife NA)
- Understanding excel (MetLife NA)
Accomplishments
- Recognized as Employee of the Month, 3 times for outstanding performance and team contributions.
References
References will be available upon request
Timeline
Claim Administrator
Vero (Suncorp)
03.2023 - 10.2023
Claim Examiner
METLIFE
12.2016 - 08.2019
Senior Associate
Concentrix
11.2014 - 08.2016
Bachelor of Arts -
Delhi University
Higher Secondary -
C.B.S.E
Senior Secondary -
C.B.S.E
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