Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Jingmu Deng

Auckland,New Zealand

Summary

Experienced with dealing with people both customers and colleagues, very good at customer communication and service in retail area. Rich knowledge of hospitality management and relevant. Very good at handling complaints and conflicts in the working environment. Good listener who can think actively and follow instructions strictly. Team player and experienced in working with a wide range of culturally diverse teams from previous working experience, good at creating an active, delightful team environment.

Mentally and physically strong and resilient from experience working in the Department of Corrections

Hardworking as experienced pre-hotel staff, very familiar with inventory management to maintain a consistent stock of needed supplies. Shoulders multiple tasks in support of food and accommodation supplements. Thrives in busy environments.

Love dealing with animals, Even though with no experience in animal shelter field currently, I am passionate about learning it and always humble to take advice and discuss possible approaches.

Love doing game art digital illustrations in Photoshop, and have been self-learning online for years.

Overview

5
5
years of professional experience

Work History

Correction Officer

Mt Eden Corrections Facility
12.2023 - Current
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Contributed to the central belief of our department which is the careness of the wellness and the wellbeing of people

Patrol Station Front Desk

Mobil Gas Station
01.2023 - Current
  • Greeted guest at the front desk and engaged in pleasant conversations while checking out for customer
  • Trained new team members on company procedures, customer service and issue resolution.
  • Keep the working area clean and safe, look out for customer that needs help.
  • Communicate with team members about working information online using Whatsapp, helping each other's out with difficult tasks

Housekeeper and Laundry Man

Naumi Hotel
02.2021 - 06.2021
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Received and counted clothing items to provide fees and date of pick up for customers.

Restaurant Server

Jetpark Hotel
12.2019 - 04.2020
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Level 6 Diploma - Hospitality Management And Tourism

Pacific International Hotel Management School
New Plymouth, NZ
06.2021

Skills

  • Security Procedures
  • Records Management
  • Trained in defensive tactics
  • De-Escalation Techniques
  • Physical Fitness
  • careness of the wellbeing and wellness of people
  • customer service
  • handling complaints and conflict

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Additional Information

I am currently holding a New Zealand Permanent Resident Visa and are able to work flexibly



Timeline

Correction Officer

Mt Eden Corrections Facility
12.2023 - Current

Patrol Station Front Desk

Mobil Gas Station
01.2023 - Current

Housekeeper and Laundry Man

Naumi Hotel
02.2021 - 06.2021

Restaurant Server

Jetpark Hotel
12.2019 - 04.2020

Level 6 Diploma - Hospitality Management And Tourism

Pacific International Hotel Management School
Jingmu Deng