LANI BHARMAL
Wellington,WGN
Summary
Apply my education, experience, professional skills and knowledge for the growth of the organization and progress in the type of fast paced environment that I thrive in. Performing my role with full dedication, integrity and care to make a contribution to the image of the hospitality organization.
Competent duty manager effective at handling operations in a fast paced high-volume environment and ensuring a positive team vibe and environment for staff and customers as well.
I do hereby solemnly declare that all the information provided herein before is true and correct which I can illustrate, discuss, produce evidence testimonials thereof as the case may be and as desired. I now look forward to an opportunity to work for your organization
Overview
10
10
years of professional experience
Work History
Duty Manager
Beach Babylon Cafe
12.2022 - Current
- Beach Babylon is a busy beach side cafe with covers going to 300 plus during weekends. Have managed a large team and done all areas of operations during busy periods- including Barista during weekends making 200 coffee's plus a day.
- Managed 10 Front of House staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained the new employees in essential job functions.
- Worked all areas as needed by the team- Barista during busy weekends, as Maitre d', on the bar, at the till and handling customer complaints and issues.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Barista
Third Wave Coffee
01.2022 - 04.2022
- My aim was to focus on practicing and further enhancing my coffee skills, quality and speed during the 4 months at Third Wave
- Third wave coffee provided me with knowledge about cold brews, French press, chemex, aeropress, syphon coffee, espresso machine and coffee latte art over classic hot coffee’s which would add to my skill set in New Zealand as it has a strong coffee culture
Various Positions
ITC Gardenia
07.2014 - 12.2019
- Company Overview: ITC Hotels Ltd
- During my tenure at ITC-Gardenia, I worked across all speciality dining outlets learning different service aspects of fine dining of Italian, Japanese speciality restaurants, also worked at the coffee shop 24
- 7 outlet where I was involved in the team that served 300-500 guests for breakfast daily and 60-100 guests for lunch, dinner daily in terms of a la carte menu’s, facilitate smooth flow of buffet service of breakfast, lunch and dinner buffets at the coffee shop and assisted in banquet functions and events as well of the property with upto 3000 guests
- ITC Hotels Ltd
- Ottimo Restaurant (Fine Dining Italian Specialty Restaurant, Voted Best Italian Restaurant in Bangalore, India for 3 years in a row) - Associate Competent (2018-2019)
- Edo Restaurant (Fine Dining Japanese Specialty Restaurant-Award for Best Japanese Restaurant in 2017 in Bangalore and voted top 50 restaurants in India) - Associate Competent (2017-2018)
- Cubbon Pavilion (All day dining Coffee Shop 24
- 7, in Top 10 restaurants on Trip Advisor, Bangalore) (2016-2017)
- Butler Service (In Room Dining Service in the Hotel) - Lady Butler (2014-2016)
- In-Room dining service for the customers, provided in-room amenities, meals and beverages to the guests and ensuring service excellence for guests in-room
- Excelled as a server in a fine dining and in-room dining service
- Earned top marks on performance reviews for service excellence; team player mentality and proactive approach to improving processes
- I was involved in actively upselling the menu and beverages thereby increasing revenues
- Also resolving customer issues with expedience
- Dedicated to maintaining a clean dining room and adhering to all safety and legal standards and storage areas
- Approach each customer encounter with positive attitude
- Schedule dining reservations
- Restaurant Inventory like linen, crockery, liquor and store
- Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations
- Training new staff members on the menu concepts, wine suggestions for pairing with food, upselling, booking and reservations management and strive to add to the overall customer experience
Education
Coffee Roasting and Brewing -
Coffee Quality Division – Coffee Board (Kaapi Shastra)
Bangalore, India12.2021
Bachelor of Hotel Management (BHM) -
All India Trade Test (ATS)
India04.2017
High School Diploma -
Ashok Institute of Hospitality & Tourism Management
India01.2014
Skills
- Customer service
- Strong Barista skills and training
- Customer service focus
- Time management
- New employee training
- Professionalism and integrity
- Cash management
- Staff training and development
- Shift scheduling
- Health and safety compliance
Personal Information
- Date of Birth: 06/10/1992
- New Zealand Visa/Work Status- Resident of New Zealand so no restrictions with regards to work and visa
Timeline
Duty Manager
Beach Babylon Cafe
12.2022 - Current
Barista
Third Wave Coffee
01.2022 - 04.2022
Various Positions
ITC Gardenia
07.2014 - 12.2019
Coffee Roasting and Brewing -
Coffee Quality Division – Coffee Board (Kaapi Shastra)
Bachelor of Hotel Management (BHM) -
All India Trade Test (ATS)
High School Diploma -
Ashok Institute of Hospitality & Tourism Management
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