Maria Opetaia Tui

• Manage a high volume of incoming customer calls and emails

• Provide accurate information to customers

• Multi-task and navigate complex policy information using multiple systems

• Be resilient and adaptable in the ever-changing, high pressure work environment

• Problem solve to handle the customer query in the first call

• Accurately capture information from all customer interactions

• Handling inbound calls for customer service and Technical Support
• Explaining and processing Billing inquiries
• Technical Troubleshooting and Multi-tasking between networks
• Handling customer escalations
• Logging Faults . emails and Data analysis

• Maintain high standards for presentation by keeping a professional appearance and food display
• Handling stock orders and end of day restocking shelves
• Handle customer orders and payments
• Handling customer pre-orders and Delivery orders for set dates/times
• Multi-task within stations with the team
• Work with chiefs if needing to restock food supplies

• Research and Analysed code defects and resolve with efficiency
• Outbound calls to technicians and customers
• Met project scope and Deliver targets with effective planning and scheduling of testing strategies
• Breakdown sources with initial by codes, files and logs
• End of the day, allocate jobs to technicians ready for the next day.

• Inbound and Outbound Calls
• Morning Daily Checks for logins on Chorus Technicians
• Allocation and Dispatching of Jobs for Chorus technicians and checking tasks have been signed on and off from start to finish.
• Booking appointments with customer regarding scope visits and fibre connections
• Handle escalated calls from customers regarding rebooking appointments and complaints
• Follow-Up with chorus Technicians and customers
• Training New Temp employees