Nisha Sharma
Ranui,New Zealand
Summary
Experienced, energetic and customer-oriented store manager offering over ten years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Hospice West Auckland
Henderson, New Zealand
03.2022 - Current
- Working with Hospice West Auckland from last 7 years
- Currently working as a Store Manager and managing the largest second-hand retail store of Hospice West Auckland
- Raising more than a million dollar funds every year to provide free specialist palliative care for West Aucklanders
- Managing a team of 3 paid staff and over 35 volunteers
- Responsible for day-to-day operations
- build and cultivate strong customer and donor support base
- ensure optimum stock flow
- achieve financial targets
- Coordinating with suppliers, contractors, repairs and services
- Provide training and coaching to the volunteers involving in pricing, working at the till and displaying of merchandise in designated areas.
- Ensuring all Health and Safety requirements are met.
- Identifying Hazards, monitoring and their elimination
2IC Retail Assistant
Hospice West Auckland
Henderson, New Zealand
11.2019 - 03.2022
- Coordinating the day-to-day operations of the store
- Supporting in achieving financial targets of the store
- Provide outstanding service to customers and donors and build the supporter base
- Assisting customers in finding what they need
- Coordinate the efficient movement of goods through the store and donation centre
- Coordinating with the Hospice team members and volunteers
- Connecting with customers, donors, sponsors and all visitors to coming to Hospice West Auckland Retail stores
- Open and flexible to be able to adapt quickly to the challenges and change
0508 Donations Line Coordinator
Hospice West Auckland
New Zealand, New Zealand
09.2018 - 10.2019
- Managing 0508 truck driver
- Answering the donation and other query calls and providing them with the required details
- Organising and scheduling pick-ups for the donors of West Auckland
- Coordinating with the store managers of 6 retail op shops across West Auckland and organising stock deliveries and pick-ups for them
Store Person
Hospice West Auckland
New Zealand, New Zealand
02.2018 - 10.2019
- Contributing to the profitability of the retail shops by ensuring the availability of right product for the right shop at the right time
- Ensuring all activities support achievement of the financial targets and promotional strategies
- Provide outstanding customer and donor service
- Move goods effectively and efficiently
- Reduce waste and maximise income from donated goods
- Collect and record data associated with stock, sales and other operational data as required
- Coordinating with the team and roster of 25+ volunteers for effective day to day operations of the warehouse
- Provide training and coaching of volunteers involving in sorting and delivery
- Ensuring all Health and Safety requirements are met
- Optimising stock turnover rate
Assistant Manager
Juicy Couture
Gurgaon, India
01.2015 - 12.2017
- Managing a team of eight staff
- Involved in wider company decision making, including policy and purchasing decisions
- Planning and implementing advertising campaigns and branding strategies
- Hiring, training and supervising staff
- Created a social media presence
- Successfully managed the first Juicy Couture store of India in Gurgaon for 7 months as a special project
- Successfully closed all home shopping visits with 100% target achievement
Fashion Consultant
Brooks Brothers
India, India
01.2014 - 12.2015
- Worked as part of a dedicated sales team providing a high level of customer support and after sale service
- Responsible for stock replenishments
- Being a VM champ used to take care of visual merchandising and store displays
- Organised daily team briefings
- Successfully closed all the home shopping visits with 100% target achievements
- Kept up to date with the latest in sales strategies including Fynd, sales via Whatsapp and Home-shopping
Fashion Consultant
Calvin Klein Jeans
India, India
01.2013 - 12.2011
- Worked as part of a dedicated sales team
- Responsible for visual merchandising and customer calling
- Responsible for stock replenishments and maintaining registers
- Responsible for cash handling
Education
Master of Science - Clothing and textiles
Government Home Science College, Punjab University
Chandigarh, IndiaBachelor of Science - Fashion designing
Government Home Science College, Punjab University
Chandigarh, IndiaSkills
- Strong level of verbal and written communication skills
- Sales and customer service experience
- Confident and skilled in managing and leading teams
- Hiring and training staff
- Functional knowledge of Outlook, MS Word, MS Excel, MS PowerPoint, CAD, Internet
- Strong knowledge to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting customer retention and driving business
Hobbies and Interests
- Enjoys the outdoors, physical activities, travelling, exploring new places, photography, learning about new cultures.
- Likes reading fiction books.
- Actively uses social networking sites.
Personal Information
Visa Status: Permanent Resident
Accomplishments
•Gold medallist from Punjab University, India in B.Sc. Fashion Designing.
•Silver medallist from Punjab University, India in M.Sc. Clothing and Textiles.
•Relevant papers include: Impact of promotion mix on customer buying behavior.
•Won prize for best dress on the basis of creativity in annual fashion show prepared from waste material.
•Won first prize in annual fashion show “ Aakriti 2011” for creating a collection of 6 dresses “Lune Romance” inspired from French Romantic period.
Certification
A master's degree at Level 9
Master of Science, (Clothing and textiles), Government Home
Science College, Punjab University, Chandigarh
A bachelor's degree at Level 7
Bachelor of Science, (Fashion designing), Government Home
Science College, Punjab University, Chandigarh
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Store Manager
Hospice West Auckland
03.2022 - Current
2IC Retail Assistant
Hospice West Auckland
11.2019 - 03.2022
0508 Donations Line Coordinator
Hospice West Auckland
09.2018 - 10.2019
Store Person
Hospice West Auckland
02.2018 - 10.2019
Assistant Manager
Juicy Couture
01.2015 - 12.2017
Fashion Consultant
Brooks Brothers
01.2014 - 12.2015
Fashion Consultant
Calvin Klein Jeans
01.2013 - 12.2011
A master's degree at Level 9
Master of Science, (Clothing and textiles), Government Home
Science College, Punjab University, Chandigarh
A bachelor's degree at Level 7
Bachelor of Science, (Fashion designing), Government Home
Science College, Punjab University, Chandigarh
Master of Science - Clothing and textiles
Government Home Science College, Punjab University
Bachelor of Science - Fashion designing
Government Home Science College, Punjab University
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