Summary
Work History
Education
Skills
References
Affiliations
Timeline
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Rachel Williams
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Rachel Williams

Browns Bay,Auckland

Summary

Operations Manager with a comprehensive background in property management, logistics, and customer service. Specializes in team development, workflow optimization, and maintaining compliance, ensuring operational excellence and superior client satisfaction in fast-paced environments.

Work History

Auckland Operations Manager

SWP Maintain
08.2021 - Current
  • Member of senior leadership team.
  • Supervised daily operations across diverse sites and teams, promoting effective coordination.
  • Managed recruitment and onboarding while implementing training programs for staff development.
  • Ensured compliance with safety standards through thorough incident reporting.
  • Handled quoting and invoicing processes to maintain financial accuracy.
  • Forecasted and tracked P&L metrics to inform decision-making.
  • Oversaw daily operations to streamline workflow in maintenance services.
  • Coordinated team schedules to enhance resource allocation and ensure timely task completion.
  • Established safety protocols to foster a secure working environment for staff.

Team Lead

Aspire Property Management
05.2019 - 08.2021
  • Directed property managers, fostering a culture of excellence and compliance.
  • Performed compliance audits to identify gaps and mitigate risks.
  • Carried out inspections to verify property conditions and regulations adherence.
  • Managed diverse portfolios, optimizing asset utilization and tenant relations.
  • Contributed to recruitment strategies and delivered training programs for personnel.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Led team meetings to discuss project updates and address concerns.
  • Managed tenant communications to resolve issues, improving overall satisfaction.
  • Coordinated property maintenance schedules to ensure timely service delivery.
  • Evaluated property performance, identifying areas for improvement to enhance operations.
  • Developed operational workflows to streamline daily tasks for efficiency.
  • Supported budgeting processes for property management expenses, ensuring financial alignment.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Property Manager

Barfoot & Thompson
05.2012 - 05.2019
  • Oversaw full residential portfolios encompassing inspections, bonds, maintenance coordination, rent reviews, and client acquisition.
  • Managed tenant relationships, promptly addressing inquiries to enhance tenant satisfaction.
  • Oversaw lease renewals and streamlined tenant move-in processes for a seamless transition.
  • Coordinated property maintenance and scheduled repairs, ensuring timely resolution of issues.
  • Conducted property inspections to ensure compliance with standards.
  • Prepared rental agreements and ensured clear communication with tenants.

Office Manager

Ace Tidy Cars
02.2010 - 05.2012
  • Handled payroll management, ensuring precise financial documentation.
  • Led recruitment initiatives to identify and onboard qualified staff.
  • Improved rostering efficiency to meet staffing needs effectively.
  • Enhanced customer service interactions for increased satisfaction.
  • Managed sales administration tasks to drive success in sales efforts.
  • Oversaw supplier management processes to maintain quality standards.
  • Coordinated schedules and appointments for staff and management.
  • Oversaw inventory management and ordered supplies.
  • Handled payroll management, ensuring precise financial documentation.
  • Led recruitment initiatives to identify and onboard qualified staff.
  • Improved rostering efficiency to meet staffing needs effectively.
  • Enhanced customer service interactions for increased satisfaction.
  • Managed sales administration tasks to drive success in sales efforts.
  • Oversaw supplier management processes to maintain quality standards.
  • Resolved customer inquiries promptly, fostering positive relationships with clients.

Import Trade Assistant

Oceanbridge Shipping
2008 - 2009
  • Coordinated shipments to ensure timely delivery and accuracy.
    Processed invoicing to maintain financial records and streamline payments.
  • Managed documentation to uphold compliance and facilitate audits.
    Performed database updates to enhance data accuracy and accessibility.
  • Communicated with clients to address inquiries and provide support.
  • Ensured seamless shipment coordination through effective logistical planning.
  • Executed documentation processing to enhance operational efficiency and improve organization.
  • Conducted regular database updates to support ongoing business operations.
  • Prepared shipping documents to ensure compliance with regulations and facilitate smooth operations.

Import Coordinator

Transworld International Removals
2002 - 2008
  • Coordinated import documentation for international shipments, ensuring customs compliance and timely processing.
  • Coordinated the importation of products from multiple countries.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Coordinated with customs brokers to verify accurate duty application and proper shipment of bills of lading, facilitating smooth import operations.
  • Assisted in preparing and submitting customs declarations efficiently.
  • Maintained clear communication with clients on import processes, enhancing client understanding and satisfaction.
  • Communicated with vendors to ensure timely delivery of goods.
  • Handled customs clearances and quarantine inspections for imported goods.

Education

Accident Investigation & Prevention
Site Safe
11-2024

Fire Extinguiser Safety
Safety In Action
11-2024

Elevate Leadership
IMNZ
10-2024

First Aid Construction Safety
Site Safe
06-2023

Risk Management
Site Safe
04-2023

Mobile Elevated Work Platform
Vertical Horizons
09-2022

Advanced Safety Harness Systems
Site Safe
04-2022

Foundatoin Passport
Site Safe
09-2021

National Certificate in Real Estate
Open Polytechnic
05-2013

Certificate in Small Business Management
Te Wanaga O Aotearoa
11-2011

Certificate in Fashion Makeup
Samala Robinson Academy
10-2007

Westlake Girls High School
12-1994

Skills

  • Operations management
  • Property and facilities management
  • Scheduling and resource coordination
  • Health and safety compliance
  • Quoting and invoicing
  • Payroll and financial administration
  • Financial forecasting techniques
  • Process improvement
  • Project coordination strategies
  • Leadership and team supervision
  • Team management
  • Recruitment and training
  • Client relationship management
  • Customer service excellence
  • Operational efficiency
  • Problem-solving abilities
  • Communication skills

References

Available on request.

Affiliations

  • Volunteer workshop facilitator - Look Good Feel Better
  • Volunteer make up artist for stage production
  • Makeup artist freelance bridal, event and film and studio productions

Timeline

Auckland Operations Manager

SWP Maintain
08.2021 - Current

Team Lead

Aspire Property Management
05.2019 - 08.2021

Property Manager

Barfoot & Thompson
05.2012 - 05.2019

Office Manager

Ace Tidy Cars
02.2010 - 05.2012

Import Trade Assistant

Oceanbridge Shipping
2008 - 2009

Import Coordinator

Transworld International Removals
2002 - 2008

Accident Investigation & Prevention

Fire Extinguiser Safety

Elevate Leadership

First Aid Construction Safety

Risk Management

Mobile Elevated Work Platform

Advanced Safety Harness Systems

Foundatoin Passport

National Certificate in Real Estate

Certificate in Small Business Management

Certificate in Fashion Makeup

Westlake Girls High School

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Rachel Williams