Sheryll Anngow
Christchurch
Summary
Adept at crisis management and mental health support, I leveraged compassionate support and conflict de-escalation skills at Otautahi Māori Woman's Refuge T/A Te Whare Hauora to enhance client care. My proactive approach in mentoring and implementing intervention strategies significantly contributed to a supportive community environment, showcasing my commitment to achieving positive outcomes in high-pressure situations. Focused [support person skilled in delivering caring and compassionate support to address high risk issues. Well-versed in leading both one-on-one and group counselling sessions to improve client well-being and coping skills development. 18-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Focused Crisis line responder skilled in delivering caring and compassionate support to address high risk issues. Well-versed in leading both one-on-one and group counselling sessions to improve client well-being and coping skills development. 18-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Educated clients to foster in-depth understanding of diagnosis or treatment. Assessed patient history and developed treatment plans aligned with client life goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Crisis Telephone Responder
Otautahi Māori Womans Refuge T/A Te Whare Hauora
02.2022 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients experiencing mental health crises or suicidal ideation.
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
- Enhanced crisis line''s reputation in the community by consistently providing high-quality, compassionate support to individuals facing challenges or crises.
- Contributed to a supportive work environment by actively participating in team meetings and trainings.
- Documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
- Mentored new Crisis Line Workers, sharing expertise on effective communication strategies and de-escalation techniques during high-pressure interactions with callers.
Community Support Worker
NZcare
02.2017 - 02.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Community Support Worker
Nurse Maude
06.2013 - 02.2017
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Enrolled Nurse
Elmswood Retirement Village
06.2011 - 04.2013
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Home Manager
Admatha Dementia Care
02.2006 - 01.2011
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Offered learning opportunities to help residents develop important life skills.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Monitored direct care activities for optimal patient protections and infection control standards.
Education
Bachelor of Applied Management With A Double Major -
Ara Institute of Canterbury
Christchurch, NZ09.2018
Dipolma in Human Resource - Dipolma in Human Resource
Ara Institute of Canterbury
Christchurch, NZ09.2016
Diploma in Enrolled Nursing - Dipolma in Enrolled Nursing
Ara Institute of Canterbury
Christchurch, NZ02.2010
Skills
- Compassionate support
- Mental health awareness
- Conflict de-escalation
- Active Learning
Affiliations
- Member of Nga hau Kapahaka group
Gardening, walking, and whanau time time
I do a 30 - 40 minute walk in the morning, which puts me in a good space before I start my day. Gardening is one of my favourite pleasures in life. Plants ranging from the vegetable patch through to my roses, and the many bulbs planted throughout the property.
Spending time with my grandchildren brings joy to my heart.
Timeline
Crisis Telephone Responder
Otautahi Māori Womans Refuge T/A Te Whare Hauora
02.2022 - Current
Community Support Worker
NZcare
02.2017 - 02.2022
Community Support Worker
Nurse Maude
06.2013 - 02.2017
Enrolled Nurse
Elmswood Retirement Village
06.2011 - 04.2013
Home Manager
Admatha Dementia Care
02.2006 - 01.2011
Bachelor of Applied Management With A Double Major -
Ara Institute of Canterbury
Dipolma in Human Resource - Dipolma in Human Resource
Ara Institute of Canterbury
Diploma in Enrolled Nursing - Dipolma in Enrolled Nursing
Ara Institute of Canterbury
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