Shipra Gulati
Christchurch,Mariehau
Summary
Highly organized with an absolute professional attitude towards the position I am holding. I love to keep challenging myself all the time, and use my expertise to continuously improve and work in an environment where I can utilize my multicultural background, interpersonal and communication skills.
I am always ready to learn and achieve my goals with hard work and sincerity.
I have a wealth of 4 different languages that I can speak and understand.
Overview
14
14
years of professional experience
Work History
Immigration Officer
MBIE
09.2022 - Current
- Processing applications for visitor visas with accuracy and efficiency.
- Assessing the Risk with analytical skills.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information and documentation provided with applications.
- Meeting KPI's.
- Managing daily workload with meetings and workshops.
- Following the procedures provided by the vast teams and leadership/management.
- Shadowed a Verification Officer to better understand the other side of the medal.
Customer Service Sales Representative
Piccadilly Books T/a Kiwi Bank
05.2013 - 09.2022
- Managed banking operations inclusive of short/long term plans.
- Managed risk related to money laundering and banking scams.
- Followed the process/procedures of the ban and ensured compliance to rules and regulations and legislation.
- Quickly learned new skills and applied them to daily tasks.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional attitude.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Assistant Manager
Z-Energy
12.2012 - 05.2013
Customer Officer
Z-Energy
11.2011 - 12.2012
Interpreter
Self-employed
03.2010 - 12.2010
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Helped the Police department of Lomardia to translate calls and documentations accurately.
- Sharpened my communication and interpersonal skills.
- Built a high performing and responsible attitude towards new challenges.
- Became the number one and the most required translator/interpreter of Mantua city.
- Attended training programs to improve professional knowledge and interpretation skills.
Customer Service Specialist
General Consulate Of India
03.2009 - 01.2010
- Maintained and managed customer files and databases.
- Collected passport forms at the counter with an eye for details.
- Dealt with Visa Department.
- Verified the authenticity of the documentation and evidence provided by the clients.
- Worked in collaboration with other agencies such as the Police department and Immigration department of Italy.
- Organised meetings with diplomats and delegates.
- Participated in multicultural programs sponsored by the Indian Government.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Education
Esperti Nei Processi Formativi - Expert in Training Processes
University of Verona
Verona- Italy09.2009
High School Diploma -
Institute of Psychology And Pedagogy
Mantua- Italy 06.2003
Skills
- Time Management
- Client Assessments
- Case Interpretation
- Field Investigations
- Management of Personnel Resources
- Critical Thinking
- Compliance
- Complex Problem-Solving
- Continuous Improvement Process
- Document Organization
- Social Perceptiveness
Additional Information
In 2007 I have obtained a certificate in cultural training as a mediator. I have completed 250 hours of training as a secretary in the Department of Immigration and Police department of Mantua City.
This training gave me the opportunity to closely watch and understand the procedures utilised by the Department to manage the Risk of Misleading information and fraudulent documents.
Timeline
Immigration Officer
MBIE
09.2022 - Current
Customer Service Sales Representative
Piccadilly Books T/a Kiwi Bank
05.2013 - 09.2022
Assistant Manager
Z-Energy
12.2012 - 05.2013
Customer Officer
Z-Energy
11.2011 - 12.2012
Interpreter
Self-employed
03.2010 - 12.2010
Customer Service Specialist
General Consulate Of India
03.2009 - 01.2010
Esperti Nei Processi Formativi - Expert in Training Processes
University of Verona
High School Diploma -
Institute of Psychology And Pedagogy
Similar Profiles
Danielle BertazzonDanielle Bertazzon
Border Officer at MbieBorder Officer at Mbie
Shipra GulatiShipra Gulati
Verification Officer at MBIEVerification Officer at MBIE
Sarah FetuaniSarah Fetuani
Technical Advisor at MBIE - Immigration NZTechnical Advisor at MBIE - Immigration NZ