Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Terrance Motha

Terrance Motha

Auckland,New Zealand

Summary

Motivated Management professional with 24 years of experience in Hotel and Resort Operations ranging from Luxurious 5-star Deluxe classified hotels to Mid-scale Segment operations and Holiday Time Share. Experience ranges from perfect job knowledge of departments, training, and process implementation on the operational front to budget planning and revenue generation. Diplomatic and tactful with professionals and non-professionals at all levels has been my asset.

Learning and openness to change for the betterment of the organization is always on priority. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Overview

20
20
years of professional experience

Work History

Night Auditor - Part Time

The Grand By SkyCity
09.2023 - 01.2024
  • Developed and maintained positive relationships with guests for satisfaction.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for the day crew.
  • Generated and printed daily financial reports to track hotel performance.
  • Complete checklist of all night tasks, reconcile accounts, and process invoices.
  • Verify posted entries to guest and non-guest accounts.
  • Balance all front office accounts.

Management

Hospitality Industry
12.2003 - 06.2023
  • Passionate about learning and committed to continual improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Provided professional services and support in a dynamic work environment.

Education

Master of Management -

ICL Graduate Business School
Auckland, NZ
11.2024

Diploma in Hotel Management -

EMPEE Institute of Hotel Management
India
04.1998

Skills

  • Complaint resolution
  • Oral and written communications
  • Customer Service Management
  • Business Development
  • Records Management
  • Critical thinking and problem-solving
  • Teamwork and ability to Multitask
  • Financial management and Strategic Planning

Timeline

Night Auditor - Part Time

The Grand By SkyCity
09.2023 - 01.2024

Management

Hospitality Industry
12.2003 - 06.2023

Master of Management -

ICL Graduate Business School

Diploma in Hotel Management -

EMPEE Institute of Hotel Management
Terrance Motha