Sithumi Devasurendra
Hamilton
Summary
Motivated professional with diverse experience in customer service, banking, caregiving, and healthcare. Known for problem-solving, relationship-building, and delivering excellent service while managing multiple responsibilities across various settings.
Overview
4
4
years of professional experience
Work History
Checkout Operator
New World
06.2023 - 12.2024
- Maintained accurate cash drawers with diligent attention to cash, credit and debit transactions
- Assisted customers with obtaining best possible prices, advising on coupons, promotions and price-matching guarantees
- Handled cash, card and check transactions for customer purchases
- Assisted customers with locating products or finding assistance from other staff members
- Scanned items and ensured correct pricing for all purchases
- Managed returns and exchanges according to store policy
|Clinical Placement 2|Student Nurse
Postnatal Ward, Waikato Hospital
08.2024 - 09.2024
- Provided postpartum care, monitored vital signs, and assisted with pain management.
- Supported newborn care, including feeding, hygiene, and neonatal assessments.
- Educated mothers on breastfeeding, newborn care, and postnatal recovery.
- Assisted in identifying complications like postpartum hemorrhage and neonatal jaundice.
- Maintained accurate documentation and collaborated with healthcare teams.
- Developed strong communication and patient support skills.
|Clinical Placement 1| Student Nurse
Rotokauri Campus Health Center
03.2024 - 03.2024
- Conducted diabetes testing and health screenings for early detection and prevention.
- Facilitated exercise programs to promote healthy lifestyle changes in patients.
- Provided patient education on diet, exercise, and blood sugar management.
- Assisted in community health initiatives and wellness programs.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Maintained accurate patient records and participated in follow-up care strategies.
Customer Service Representative
Scicom Lanka (pvt) Ltd
03.2022 - 06.2022
- Provided friendly and professional customer support via calls, emails, and chats.
- Assisted with banking inquiries, transactions, and ongoing promotions.
- Resolved customer complaints promptly and escalated complex issues as needed.
- Maintained up-to-date knowledge of banking policies and security practices.
- Made outbound calls for account verification and customer follow-ups.
- Built strong customer relationships to enhance satisfaction and loyalty
Caregiver
Sujatha Elder's Home
02.2021 - 06.2021
- Provided daily assistance with activities of daily living (ADLs) such as bathing, dressing, and grooming.
- Assisted with mobility and transfers, ensuring patient safety and comfort.
- Administered prescribed medications and monitored health conditions.
- Offered companionship and emotional support to enhance residents' quality of life.
- Assisted with meal preparation and ensured proper nutrition for residents.
- Maintained a clean and safe living environment for elderly residents.
Education
Te Ara Putake - Health Pathway Course
Wintec
Comprehensive First Aid -
Practical Training Solutions
English Diploma - Sri Lanka
ICBT Campus
IELTS - English Language
British Council English Language Center
PTE -
University of Auckland Language Centre
Bachelor of Nursing - Second Year
Wintec
02.2025
Skills
- Excellent communication
- Confidently handle customer
- Credit Card Payment Processing
- Paperwork Processing
- Complaint Resolution
- Data Entry
- Call Center Operations
- Problem Resolution
- Positive and Professional
- Active Listening
- Prioritization
- Customer Consulting
Accomplishments
- Successfully completed International English Language Testing System (IELTS)
- Successfully completed Pearson Test of English Exam (PTE)
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Fluency in Microsoft applications such as Microsoft Word, Excel power point etc.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- President at school media unit
- Best announcer at school
Languages
English
Sinhala
Hindi
Timeline
|Clinical Placement 2|Student Nurse
Postnatal Ward, Waikato Hospital
08.2024 - 09.2024
|Clinical Placement 1| Student Nurse
Rotokauri Campus Health Center
03.2024 - 03.2024
Checkout Operator
New World
06.2023 - 12.2024
Customer Service Representative
Scicom Lanka (pvt) Ltd
03.2022 - 06.2022
Caregiver
Sujatha Elder's Home
02.2021 - 06.2021
Comprehensive First Aid -
Practical Training Solutions
English Diploma - Sri Lanka
ICBT Campus
IELTS - English Language
British Council English Language Center
PTE -
University of Auckland Language Centre
Te Ara Putake - Health Pathway Course
Wintec
Bachelor of Nursing - Second Year
Wintec
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