Aperahama Kopa
Paihia,NTL
Summary
Committed and dedicated in prioritizing customer needs and finding the best solution. Great social skills, computer skills and phone manner. Self motivated and passionate about helping others. Have great organizational skills always approaching every situation with enthusiasm and take pride in making a positive impact. I work excellent in a team or on my own and strongly believe i would be an asset to any work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Representative
NZ Courier
Kerikeri, Kerikeri
12.2021 - 11.2023
- Answered customer inquiries over the phone and via email. Maintained a detailed record of all customer interactions, transactions, complaints and resolution's.
- Worked with site managers and courier drivers to find the best and fastest resolution for enquiries. Always exceeding customers expectation with quick processing times.
- Pick packed and sorted freight in yard when needed. Arranged into area codes for ease of loading for delivery driver helping the team beat deadlines and shorten wait times.
Security Guard
Northland District Security
Whangarei, Northland
10.2019 - 11.2020
- Guarded restricted areas to prevent unauthorized entry for surveillance upgrades at the ANZ bank whangarei branch.
- Secured premises by inspecting buildings and foot patrols around forum north, whangarei library and whangarei town basin.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports. Documented security-related situations and submitted in-depth reports to superiors. Under the umbrella of City Safe Whangarei for the Whangarei city council.
Furniture Mover
Adlam Transport
Clarkson, Perth
12.2017 - 05.2019
- Moving furniture and customer boxes weighing up to 25kg to and from trucks, working quickly to maintain schedules always using safe lifting practices.
- Protected items by wrapping in cling film, padded moving blankets and tape. Secured items in truck by strapping over protective padding and tieing in with furniture straps. Braced and supported items in packages to prevent shifting and damages during transport.
- Delivered new outdoor wicka set furniture from warehouse factory to residential customers.
Insulation Installer
Healthy Homes Tai Tokerau
Moerewa, Moerewa
11.2011 - 01.2017
- Installed insulation in residential and commercial buildings according to Healthy homes specifications.
- Answered incoming customer calls and data entry.
- Utilized power tools such as pneumatic guns to install greenstuff insulation into wall cavities and underfloors.
- Drove vehicle to job sites and organized supplies for job cards as a team leader of 3 man team.
Education
Certificate - Building
NorthTec
Whangarei, NZ06.2013
High School Diploma -
Moerewa School
Moerewa12.2011
Skills
- Man of integrity
- Calm and Professional under pressure
- Strong communication skills
- Respectful, Reliable, Observant, Adaptable and Dedicated
- Self motivated
Certification
- Full Drivers License
Languages
Maori
Professional
English
Professional
References
References available upon request.
Timeline
Customer Care Representative
NZ Courier
12.2021 - 11.2023
Security Guard
Northland District Security
10.2019 - 11.2020
Furniture Mover
Adlam Transport
12.2017 - 05.2019
Insulation Installer
Healthy Homes Tai Tokerau
11.2011 - 01.2017
Certificate - Building
NorthTec
High School Diploma -
Moerewa School
- Full Drivers License
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