Philippa Livingston
Taihape,RD1
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Assiant Business Manager-Taihape
Farmlands Co-operative
08.2024 - Current
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
Office Admistrator
Mataka Redisdents Assocication
09.2012 - 07.2017
- Maintained electronic and paper filing systems for easy retrieval of information.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Reconciled account files and produced monthly reports.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
Reatail Assistant
PGG Wrightsons
06.2007 - 11.2007
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Techincal Sales Representative
Ballance Agri-Nutrients
06.2004 - 01.2006
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
Education
Bachelor of Science - Geological And Earth Sciences
University of Waikato
Hamilton, NZ01-2000
Skills
- Customer Service
- Employee Management
- Customer Relationship Management
- Business Administration
- Employee Motivation
- Customer Retention
- Data Confidentiality
- Staff Training
- CRM Software
- Inventory Tracking and Management
Timeline
Assiant Business Manager-Taihape
Farmlands Co-operative
08.2024 - Current
Office Admistrator
Mataka Redisdents Assocication
09.2012 - 07.2017
Reatail Assistant
PGG Wrightsons
06.2007 - 11.2007
Techincal Sales Representative
Ballance Agri-Nutrients
06.2004 - 01.2006
Bachelor of Science - Geological And Earth Sciences
University of Waikato
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