TRISTAN WIKITOA
Customer Service Officer
Tauranga,Bay Of Plenty
Summary
Well mannered, honest, hard worker, punctual, reliable and motivated. I am always eager to not only learn new things but to perform to the best of my ability in all situations and to improve in any areas that need improving. I am a dedicated worker and always strive to push the extra mile and to contribute wherever I can. I enjoy working in team based environments but I also have experience in running a busy office environment at the Airport independently and have a wide experience working in other previous front line customer service roles within the Hospitality / Tourism, Retail, and now Government industries. I have clear communication skills and follow instructions efficiently but I am never afraid to ask for help or bring to light a mistake If I have made one. I have an outgoing personality and consider myself a very sociable and friendly person who is always keen to help. I'm familiar with working in diverse and fast paced environments and teams as well as working in target based positions, I work well under pressure and consider myself to have effective multitasking skills.
Overview
5
5
years of professional experience
Work History
Customer Service Officer (CSO) FFL2
Madison Recruitment - IRD (Inland Revenue) Assingment
Tauranga CBD, Tauranga
03.2024 - Current
- First contact resolution customer service (call centre) for customers / clients relating to their tax purposes.
- Updated and corrected any contact information in regards to customers / clients.
- Analyzed financial records to determine the appropriate tax filing status.
- Completed research of tax laws as needed.
- Maintained up-to-date knowledge of changing tax laws and regulations.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Computed taxes owed or overpaid for clients.
- Used tax form instructions and tables to help customers / clients complete theirs tax forms.
- Participated in continuing education courses to stay up to date of new developments in taxation practices and internal systems.
- Reviewed tax returns for individuals, corporations and partnerships.
- Assisted customers with navigating myIR and or issuing letters or information via myIR or verbally as required.
- Operation of computer systems.
Sales Person
Harvey Norman
Tauranga CBD, Tauranga
09.2022 - 08.2023
- Assisted customers in selecting appropriate products or services for their needs.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- (occasional) Cashing up procedures, Eftps cutover for EOD till balancing.
Warehousing Storeman
Harvey Norman
Mt Maunganui, Tauranga
08.2020 - 04.2022
- Prepared orders for delivery, Loaded and unloaded trucks as required and moved products to assigned warehouse locations manually or by operation of a forklift / picker machine and focused on easy retrieval for customer orders picked for delivery.
- Organized storage area to ensure efficient stock management.
- Inspected incoming orders to identify damaged goods or incomplete orders.
- Frontline customer service assisting customers with loading goods in or on to their vehicle's.
- Maintained inventory records using computerized systems.
Rental Service Officer (RSO)
Europcar
Auckland Airport, Auckland
01.2019 - 08.2020
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental as well as travel locations.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payments by processing credit card transactions for returning customers as well as processing end of day cut over and solving any discrepancies.
- Contacted customers in regards to overdue rentals.
- Oversaw maintenance, appearance and performance of company vehicles.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Education
Diploma - Legal Executive Studies (Level 6)
07-2025
Skills
- Issue Research
- Inbound Call Management
- Service Recommendations
- CRM Software
- Data Entry
- Upselling
- Complaint Handling
- Customer Support
- People / Social Skills
- Working At Heights
- Intermediate Microsoft Literacy
- Intermediate Math & English Literacy
- Time Management
References
References available upon request.
Timeline
Customer Service Officer (CSO) FFL2 - Madison Recruitment - IRD (Inland Revenue) Assingment
03.2024 - Current
Sales Person - Harvey Norman
09.2022 - 08.2023
Warehousing Storeman - Harvey Norman
08.2020 - 04.2022
Rental Service Officer (RSO) - Europcar
01.2019 - 08.2020
Toi Ohomai Institue of Technology - Diploma , Legal Executive Studies (Level 6)
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